FAQs

Welcome to THOMICA. We are committed to providing reliable AI solutions and professional services to meet our clients’ business needs. This Refund Policy explains the terms and conditions regarding refunds for our AI development and consulting services.

1. Service-Based Refund Policy

THOMICA provides customized AI services, including AI Chatbot Development, AI Agent Development, AI Data Analytics, and AI Automation Solutions. Since our services involve planning, development, customization, and technical resources, refunds are handled based on the progress and nature of each project.

2. Project Cancellation Requests

Clients may request project cancellation before development work begins. If approved, eligible refunds may be provided after deducting any costs related to planning, consultation, resources, or work already completed.

3. Non-Refundable Services

Payments made for completed work, development hours, consultations, research, custom solutions, or services that have already been delivered are generally non-refundable.

4. Refund Eligibility

A refund request may be considered if:

• The project has not started.
• THOMICA is unable to deliver the agreed service due to circumstances within our responsibility.
• The refund request is submitted within a reasonable timeframe after payment.

Each refund request will be reviewed individually based on the project scope and agreement.

5. Change Requests and Revisions

Requests for changes, additional features, or modifications after project approval are not considered refund reasons. Additional work outside the original scope may require separate charges.

6. Third-Party Services

If a project includes third-party platforms, software, APIs, hosting, subscriptions, or external services, any fees paid to those providers may not be refundable.

7. Refund Processing Time

Approved refunds will be processed within a reasonable timeframe after confirmation. The time required for the refund to appear in your account may vary depending on your payment provider.

8. Disputes and Chargebacks

Before initiating a payment dispute or chargeback, clients are encouraged to contact THOMICA directly so we can review the concern and work toward a suitable resolution.

9. Project Agreements

Refund terms may vary depending on the service agreement, project scope, payment plan, and specific requirements agreed upon between THOMICA and the client.

10. Contact Us

If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact us using the details below.

THOMICA

Website: https://thomica.us/

Email: support@thomica.us

Phone: +1 (888) 366-1043

Address: 227 Raff Ave, Floral Park, NY 11001